Customer Service Experience

LAWRENCEVILLE FIRE COMPANY

STATION 23 - Protecting the North since 1915

Customer Service Survey

Enter your information in the form below:

Date of Incident:

Type of Incident: Other:

Name: Address of Incident:

Email: Phone: (numbers only, with area code)

1. Please rate our ability to resolve or assist in the resolution of the problem

	1	2	3	4	5
Unacceptable						Exceptional

2. Please rate our ability to address your concerns

	1	2	3	4	5
Unacceptable						Exceptional

3. Please rate our ability to explain the incident

	1	2	3	4	5
Unacceptable						Exceptional

4. Please rate our level and quality of service provided

	1	2	3	4	5
Unacceptable						Exceptional

5. Please rate our timeliness of response

	1	2	3	4	5
Unacceptable						Exceptional

6. Please rate our professionalism, appearance, and demeanor

	1	2	3	4	5
Unacceptable						Exceptional

7. Please rate our overall performance

	1	2	3	4	5
Unacceptable						Exceptional

8. Please provide suggestions that could help us provide better service in the future: